What makes a $20,000 help desk program better
$2,000 FREE help desk program?
If you are in the market for new software, you have
probably noticed a huge disparity in the price of available help desk programs. You may
have also noticed that all of the programs share a core set of the most commonly requested
features: the ability to log calls, track clients, maintain hardware and software
inventory, print reports, resolve problems through the use of a knowledgebase or expert
system and notify technicians of new calls. So what makes a $20,000 program
better than a
$2,000 FREE program?
While all of the help desk programs have a lot in common, the big differences are in the user interface (how easy is it to log a call?), the time to implementation (learning curve of the software, complexity of initial setup and database priming), the quality and availability of vendor's technical support (hours, hold times, the right answer the first time), and the extra features included in the program.
It may surprise you to learn that a higher price doesn't mean a better interface, easier installation, better support or more features. In fact, that expensive program could cost you a lot more in training, down time and in cumbersome, unneeded features that interfere with productivity.
So what program is right for you? One with an interface that works intuitively with your business practices, one that can be installed and ready for use in hours instead of days (or months), one that includes high quality support and a money-back guarantee, one that has the features you need today and the ones you expect to need in the future, and finally, one that provides an excellent value for your money.
We know our HELP!Desk program has an intuitive interface, is easily installed (a basic, multiuser installation can be completed in less than 30 minutes), and was an incredible value - starting at just $1,995. Now that it's FREE, it's an even better value!
The only thing we can't know for sure is whether HELP!Desk has all the features you need. We expect it does, and invite you to try it for yourself. HELP!Desk works for more than 1,100 companies in North America, and more around the globe. Companies you know, like Home Depot, ADP, Allied Signal, Coca-Cola, Krispy Kreme Doughnuts, and KPMG. There's a good chance it will work for you.
- The $20,000 program you can
buy for $1,995 get for FREE!